Terms & Conditions

Terms & Conditions

In using elsennel.nl you are agreeing to the terms and conditions that are displayed on this page. Please review these terms and conditions as upon entering elsennel.nl constitutes your agreement to follow and abide by these terms. If you choose to deny these terms and conditions please do not use elsennel.nl.

Contact information

Company name: Els & Nel
Legal name: Els & Nel
BTW / VAT no.: NL002187204B29
KvK / Chambre of Commerce no.: 54904692
Year founded: 2014

Address: Katendrechtse Lagedijk 487 B, 3082 GD, Rotterdam, The Netherlands

Nel +31 (0)6 10 513 430

Official e-mail address: hello@elsennel.nl
Official web-site: www.elsennel.nl

The terms and conditions below regulate the use of the Els & Nel Store localised on web address https://elsennel.nl. The terms and conditions below also regulate the sales carried out on the Els & Nel Store localised on web address https://elsennel.nl.

Prices + Payment

Prices as stated on the Website are inclusive VAT, as well as inclusive other enforced levies as stipulated by the authorities. The prices are exclusive shipping costs. The customer will be charged for these during the order procedure.

Els & Nel accept payment with IDeal, PayPal and Sofort. PayPal allows secure payment from your bank account or PayPal credit. You can also opt to pay using IDeal or Sofort.

Please note: Your registered PayPal address must match your requested shipping address.

Payment through PayPal can be made to: hello@elsennel.nl
Payment with transfer (Bank) can be made to:
Els & Nel

Bank: Triodos Bank N.V., The Netherlands
IBAN: NL23 TRIO 0777847280

Please mention the order number in the subject.

The amount due should be on our bank account within the period of 5 days (7 days for International customers). If this period is exceeded, the order will be cancelled.

Els & Nel stays the full owner of all delivered products until the payment and other due amounts are fully complied.

Price Changes

Els & Nel reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process. We however take reservations for typing errors.


As soon as your order is dispatched, you will receive a shipping confirmation by e-mail.

All orders are shipped with Post NL. We strive to dispatch your order within 3 working days after receipt of payment. For urgent orders or questions, please contact Els & Nel: hello@elsennel.nl, we always try to help you out.

Please note that we are unable to held liable for the loss of your package once it has been dispatched.

Shipping Costs

You will find the details at your check-out. The following shipping costs will be added to your order.

Within the Netherlands (1-2 working days)
Fits through letterbox: € 4,00
Postal Package: € 8,60

Within the European Union (3-7 working days)
Fits through letterbox: € 11,50
Postal Package: € 13,00 to € 19,30

Within the rest of the world (3-9 days)
Fits through letterbox: € 16,50
Postal Package: € 24,30

When ordering multiple products, the weight of your order will be heavier and therefore shipping costs may, in some cases, be higher. This will automatically be calculated.

Local Taxes

Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.

Return Policy

Unsatisfied with your purchase? It’s possible to return your product within seven (7) days of receiving the product provided that:

– The products are returned in the same condition and quantity as when received.
– The products are returned at the expense of the customer and must be sent back with tracking.
– The payment (purchase + original shipping costs) will be refunded.


Els & Nel
Katendrechtse Lagedijk 487 B
3082 GD Rotterdam
The Netherlands

When returning an item, please enclose your receipt with your name, address and account no. Please email Els & Nel the tracking number upon shipping your return: hello@elsennel.nl.


Unfortunately we are unable to process exchanges for items purchased online and returned to our shop. You will have to send the item back to us for a refund to be processed.

Faulty Items

Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please email us at hello@elsennel.nl stating your order number and the nature of the fault. We will refund the postage cost you incur to return the item (up to the value of €12)


We respect the privacy of all users of this site and ensure that the personal information you provide is treated confidentially. We use your information to process orders as quickly and easily as possible. Other than that, we will only use personal information with your consent. We will not sell your information. We will only share your personal information with third parties that are involved in processing your order. Our employees and our associated companies are obliged to protect the confidentiality of your data.
We use the collected data from our clients for the following services: If you place an order, we need your name, email address, shipping address and payment details to process your order. To make shopping on our site as pleasant as possible, we store your personal information and the details of your order and the information regarding the use of our services. This enables us to personalise the website and recommend titles that may interest you.  If you create an account with us, we save your data on a secure server. In your account we store information such as your name, address, phone number, email address, shipping and payment information, so you do not need to register again.

Your personal information is safe with us. We appreciate the trust you place in us and we will therefore treat your information very carefully.Your data will always be protected and kept confidential.

If you have any questions about our Privacy policy, please send an e-mail to hello@elsennel.nl


All photos and images visible on elsennel.nl are protected by copyright. Without written permission of Els & Nel, the images and photos may not be published or distributed.

Governing Law

Contracts between the trader and the consumer, to which these general terms and conditions apply, are strictly governed by Dutch law.